Legal
Last updated: June 8, 2026
How data deletion works
Submit request
Complete and submit the form below. You will receive a confirmation email within 24 hours.
Verification
We verify your identity by sending a verification link to your registered email address.
Processing
Once verified, we begin deletion. Most requests are completed within 14 days, no later than 30 days.
Confirmation
You receive a written confirmation when deletion is complete, including what was deleted and what was retained.
What we are legally required to retain
• Billing and payment records for 7 years (Indian Income Tax Act requirement)
• Records necessary to comply with ongoing legal proceedings or regulatory enquiries
• Aggregated, anonymised analytics data that cannot be linked back to you
All other data will be permanently deleted within 30 days of your verified request.
Submit your request
Alternatively, email privacy@ccyfer.in with the subject line "Data Deletion Request"